- Serve as a brand ambassador, handling incoming and follow-up customer enquiries via phone, web form, or web chat.
- Follow established procedures to address customer needs promptly and professionally.
- Process warranty claims and coordinate repair services for customers.
- Provide technical troubleshooting support and guidance.
- Resolve complaints, process orders, arrange refunds, and provide product information to ensure a seamless customer experience.
- Assist customers with all aspects of the purchasing process, including addressing questions, resolving incidents, and managing queries.
- Strive to increase customer satisfaction and loyalty through efficient and effective resolution of requests.
- C1/C2-level proficiency in German language, both written & verbal
- B2 English language skills
- Proven experience in a Customer Service role, ideally within consumer products
- Comfortable working with multiple systems and platforms (e.g CRM, WebChat, Review Sites)
- Competence in Microsoft Office
- Ability to empathize with customers while maintaining an objective perspective
- Excellent telephone manner and ability to handle queries quickly and efficiently
- Team-oriented with a positive attitude and ability to support colleagues
- High school graduate or similar
- Previous experience in customer service with or in a Contact Centre
- Experience in complaint handling to ensure customer satisfaction
- Familiarity with Social Media and/or E-Commerce platforms
- Experience in cross-selling or up-selling product
- Interested in new technologies such as Al
- Work in a modern office at Global Office Park, right in the heart of Katowice.
- Benefits package: private medical care (LuxMed)
- MyBenefit cafeteria
- life insurance
- language training
- Attractive bonus for recommending your friends to work with us.
- Friendly, international work environment.
- Many opportunities for career development.
Podobne oferty pracy
Miejsce pracy: śląskie / Katowice
Firma: Klient portalu Praca.pl
Publikacja: dzisiaj
Odpowiedzi na pytania dotyczące produktów kart kredytowych oraz usług online i mobilnych. Wsparcie w autoryzacji klienta, w tym aktywacja i blokada kart, zarządzanie limitami, zmiany produktów oraz aktualizacja danych kontaktowych. Obsługa zapytań...
Poznaj szczegóły ofertyMiejsce pracy: śląskie / Katowice
Firma: Concentrix
Publikacja: wczoraj
Are you passionate about creating memorable customer experiences? Do you enjoy solving problems and connecting with people from around the world? We are a leading company in the global coffee machine market, dedicated to delivering the perfect coffee experience to...
Poznaj szczegóły ofertyMiejsce pracy: śląskie / Katowice
Firma: Concentrix
Publikacja: wczoraj
Serve as a brand ambassador, handling incoming and follow-up customer enquiries via phone, web form, or web chat Follow established procedures to address customer needs promptly and professionally Process warranty claims and coordinate repair services for customers...
Poznaj szczegóły oferty