- Respond promptly and professionally to customer inquiries via phone, chat, and email.
- Maintain clear and accurate documentation of customer interactions, resolutions, and follow-ups in the CRM system.
- Collaborate with colleagues to enhance the overall customer experience.
- Stay updated on product offerings, services, policies, and procedures to provide accurate information to customers.
- Exhibit warmth and enthusiasm in every customer interaction.
- Utilize your knowledge of automotive and digital products to troubleshoot and resolve issues effectively.
- 1+ years of experience in a call center or customer service role, preferably in the automotive industry.
- Strong communication skills, with a minimum C1 level in German and B2 level in English.
- Ability to remain calm and tactful when dealing with customers.
- Strong attention to detail and organizational skills.
- Excellent problem-solving skills and a creative, solution-oriented mindset.
- Willingness to learn and adapt to new technologies and processes.
- Experience with other luxury brands and Customer Relationship Management Systems (CRM).
- Remote work from home.
- Comprehensive benefits (my benefit system, private medical healthcare, life insurance).
- Team-building events.
- Fully paid training to prepare you for direct contact with customers.
- Team leader support at every stage of cooperation.
- Stable full-time employment based on an employment contract.
Podobne oferty pracy
Miejsce pracy: śląskie / Katowice
Firma: Concentrix
Publikacja: wczoraj
Szybka i profesjonalna obsługa klienta (telefon, czat, email). Dokumentowanie interakcji z klientami w systemie CRM. Współpraca z kolegami celem poprawy jakości obsługi klienta. Aktualizacja wiedzy o produktach, usługach i procedurach. Zapewnienie przyjaznej i...
Poznaj szczegóły ofertyMiejsce pracy: śląskie / Katowice
Firma: Concentrix
Publikacja: 2024-11-19
Your responsibilities: Responding to customers via phone, chat, and e-mail (outbound and inbound). Working with confidential customer information and treating it sensitively. Presenting proactive, patient, empathetic and understanding attitude. Our requirements:...
Poznaj szczegóły ofertyMiejsce pracy: śląskie / Katowice
Firma: Concentrix
Publikacja: 2024-11-19
Respond promptly and professionally to customer inquiries via phone, chat, and email. Maintain clear and accurate documentation of customer interactions, resolutions, and follow-ups in the CRM system. Collaborate with colleagues to enhance the overall customer...
Poznaj szczegóły oferty