- Serve as a brand ambassador, advise customers on hygiene products
- Responding to inbound and making outbound calls regarding product enquiries and complaints (damaged product, poor quality, missing item in the pack)
- Providing multichannel written support: e-mail, chat, and social media channels
- Documenting e-commerce complaints logged on e-commerce platforms
- Maintain high level of customer satisfaction
- Remain polite, patient and courteous with customers throughout the experience.
- Ensure the end to end experience for all customers is at high level of customer satisfaction
- Language level: German C1/C2 (contact with the customers) + English B2 (language of the training and internal communication).
- Proficient in a variety of computer programs with the capability to learn quickly and apply new functions to daily work.
- Able to listen to understand, review, and provide solutions.
- High-developed communication skills.
- Strong attention to details and ability to multitask.
- Customer Service experience in an international, fast-peace environment (1 year).
- Practical knowledge of CRM systems
- Employment contract (3-month of probation period with possibility of extension).
- Remote position within Poland.
- Benefits package: private medical healthcare (LuxMed); private life insurance; MyBenefit points or Multisport Card.
- Language classes: Polish or English.
- An access to the online platforms with unlimited trainings: Concentrix University and LinkedIn Learning.
- Work with Friend and Earn: Referral Campaign with bonuses up to 4000 PLN.
- Development program - Concentrix Academy - unlock your talent and become our future Team Leader, Trainer, or Quality Evaluator
- Fully paid training: before the first contact with the customers you will participate in fully paid training. - We will teach you everything!
- Competitions, integration events, and recognition program Be The Best to act as a One Team!
- Social Fund because your Employee Experience matters!
- IT device to work from home within Poland.
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